The Saturn has bad brakes and we know it needs a brake job. We made an appointment with a local service station and this was the day to get the brakes done. Tom awoke early and headed into town. Chris, the owner, brought Tom back to the motor home. We sat and waited. Nancy thought this would be a good day to check into what Camping World found out about the jacks and the steps.
Calling two times to Camping World and not getting a return call she calls a third time. This time Nancy gets connected to Chuck. Chuck explains that he has not heard from Kwik Step, Power Gear or Evenbrake. Nancy takes the bull by the horns and asks for the telephone number of Power Gear and Kwik Step. She gets the number and finds out the Power Gear and Kwik Step are the same company. She makes the call and after numerous different voice prompts get a real live person. This person informs her she can't help, but offers to take Nancy's number. I tell them if I have not heard back by noontime I will call my lawyer. Wow, within 20 minutes I receive a call back. If Camping World will tall with them....well they will call me back.
The guy from Power Gear calls back and tells me he has faxed paperwork to Camping World and when it is returned he will send out the repair parts. I remind them if they had returned the call on Monday the 4th. That Camping World would already have the parts. Well, if Camping World sends the faxed paperwork back then they would drop ship the parts for us.
Nancy calls Chuck back, and he has already faxed paperwork back to Power Gear. When it comes in they will call us. “How long for the work to be down?” Well, about 2 hours. “Do, I need to make an appointment for the work to be done?” No, just come on in.
Great, we have accomplished a couple of things today.
Jeff (the mechanic) shows up and the Saturn is done. What a great day this turns out to be.
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